Kieran Bourne / general CV

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KBGeneral CVCustomer · Operations · DigitalCV ↓

Kieran Bourne · Stoke-on-Trent · available immediately

The personcustomersremember.The operatorteams rely on.

I’m a customer-service-first, adaptable professional who has worked across retail, hospitality, manufacturing, practical work and self-employment. I can calm a difficult moment, organise the moving parts and learn the next system.

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12+ years across varied workUK right to workReferences available
Calm under pressure
Learns fast
Gets involved
Kieran Bourne
KB / 001Open to work
Kieran
BourneCustomer-facing
by instinct

Recruiter read / 30 secondsUseful from the first shift.

Customer serviceDe-escalationOperationsRetail + hospitalityB2B + SEOAvailable now

01 / The useful bit

A wide range, one steady approach.

Self-employment taught me most because there was nobody else to pass the difficult bit to. The same habit travels well: understand the person, organise the work, do what you said and learn what the next problem needs.

01◎

Customer calm

Complaints, refunds, sensitive situations and the plain-English explanation after the decision.

02↗

Self-starting

Enquiries, quotations, lead sourcing, B2B conversations and follow-up without waiting to be chased.

03✳

Hands-on range

From steel finishing and landscaping to pastry production, tills, stock and digital tools.

04⌁

Quick to learn

I enjoy a new system, a messy brief or a job where the useful answer has not been written down yet.

02 / Choose a lens

The same person, three kinds of value.

A general CV should not make a hiring manager do the sorting. Choose the kind of role you are imagining and the evidence re-frames itself.

Customer-facing roles

Calm is a practical skill.

I have worked the service desk, tills, bakery, cafés, kitchens and customer homes. I listen for the real problem, de-escalate the moment, explain the options clearly and keep the follow-through visible.

HandledEnquiries, refunds, exchanges and complaints
Under pressurePeak retail, sensitive situations and busy service
What mattersPeople leave knowing what happens next

03 / The range

People, process, practical, digital.

Not a personality test and not a made-up score. This is the working range I have built by turning up in very different environments and staying useful.

People
first
Keep it
moving
Hands
on
Digital
curiosity
Turn
my handwith care and a plan
Customer
Operations
Practical
Digital

The bars are a visual index, not a claim of measured proficiency. The proof is in the roles, responsibilities and work below.

04 / What difficult conversations taught me

De-escalation is a sequence.

Across retail, hospitality, self-employment and digital work, I keep coming back to the same four moves. Tap through them like a conversation unfolding.

Step 01

Let the person finish the sentence.

A frustrated customer usually arrives with the problem and the emotion mixed together. I slow the conversation down, listen carefully and make sure I have understood before reaching for an answer.

PatienceQuestionsNo assumptions

05 / A varied working life

Different rooms. Same ownership.

Retail floors, customer homes, production spaces, kitchens and a laptop. Each role added another way to be useful.

Jul 2025 — now

Self-employed · Web & Digital Services

Neubor · Stoke-on-Trent

Nov 2024 — Aug 2025

Customer Service Operative · Multi-role Retail Support

Asda · Stoke-on-Trent

May — Oct 2024

Production Operative · Fettling & Galvanising

Barkers Engineering · agency

2021 — 2024

Proprietor & Operations Manager

KB Landscaping & Handyman Solutions · Stoke-on-Trent

2019 — 2021

Pastry Chef

Trentham Gardens · Willow Restaurant / Café

2017 — 2019

Customer Service / Retail Operative

Tesco · Great Horton Superstore & Town Centre Express, Bradford

2016 — 2018

Head Chef / Kitchen Manager

Brewhaus · Stoke-on-Trent

2014 — 2016

Chef

Bradwell Nursing Home · Stoke-on-Trent

06 / The detail people skim past

A general CV can still be specific.

The small things tell you how somebody works when nobody is writing the headline for them.

Education

NVQ Hospitality & Catering
Levels 1 + 2 · Distinction

Plus GCSEs including English, Maths, ICT and Food Technology.

Business sense

Enquiry → quote
→ delivery → follow-up

Learned through fencing, handyman work, web services and B2B conversations.

Digital confidence

Office, email, Zoho,
web systems + SEO

Comfortable troubleshooting and learning the tool the team actually uses.

Ready to start

Available immediately.
References on request.

Based in Stoke-on-Trent, with the right to work in the UK.

What I’m looking for

A long-term team
where good work is noticed.

I want to settle somewhere I can be appreciated, keep learning and build a dependable working life that supports my growing family.